FREQUENTLY ASKED QUESTIONS

How long does it take to process my order?

All orders are carefully packed and processed within 24 hours of confirmation to ensure you receive your beauty essentials as quickly as possible.

What is your delivery timeline?

We offer fast, reliable nationwide delivery across Nigeria.

  • Lagos Deliveries: 1 to 3 working days.

  • Outside Lagos Deliveries: 3 to 5 working days.

Do you have a physical physical store I can visit?

Yes, we do. You can shop our curated selection in person at Matis Brass Mall, 27 Castle Rock Avenue, Osapa Lekki, Lagos. We are open Monday through Saturday from 10:00 AM to 8:00 PM.

What is your return policy?

Due to the delicate nature of premium skincare and hygiene standards, we operate a strict return policy. Returns are only accepted if the wrong item was delivered to you.

What should I do if I receive the wrong item?

If you receive an incorrect product, please contact us immediately. All complaints must be made within 24 hours of receiving your order so we can swiftly resolve the issue.

How do I pay for my order?

We offer a fully secure checkout experience powered by Paystack. You can safely pay using your debit/credit card, bank transfer, or other supported local payment methods directly on our website.